Access Your TrojanPass Account

Your key to accessing email, Canvas, Helpdesk and many other Troy University services.

Change Password Forgot Password? Reset Security Questions

What is a TrojanPass account?

This account is known as a single sign-on (SSO) account. The same username and password will give you access to many services including:


Frequently Asked Questions

New students will receive access to an account within 24 hours of acceptance. To lookup your username, and learn how to access your email for the first time, please visit www.troy.edu/start.

If you are a new student, please consult your acceptance email for information about your initial password.

The first time that you login to your account you will be asked to configure your account recovery options by providing alternative contact methods including your phone number and/or alternate email address. If you skip this step you will not be able to reset your password without assistance.

Visit our Forgot Password link to reset your password. Please note that you must have configured your security questions in order to use this.

If you are a new student, please consult your acceptance email for information about your initial password.

Any account may become temporarily disabled after too many invalid login attempts in order to protect your account. This lock is temporary and will be disabled after approximately 30 minutes.

In rare cases an account may have been disabled by support staff in order to protect the account. You can learn more in this article titled "I think my account has been locked or disabled. What should I do?" In this case you will need to contact us for assistance.

Student accounts will remain active for approximately two years after graduation, or last date of attendance. These accounts are disabled after the two-year time period, unless the student reaffiliates with Troy University through employment or re-enrollment.

First, try searching our Helpdesk Knowledgebase for a possible solution.

If you are unable to access your account, and none of the self-help tools provided can resolve your issue, please submit a ticket to our Helpdesk or call 800-414-5756 or 334-670-4357(HELP).