TrojanPass provides students and employees with access to several different services using the same set of credentials for e-mail, Trojan Web Express and more. This is the same username and password that students currently use for Trojan Web Express.
First-time users are students and employees that already have access to e-mail and Trojan Web Express but have not yet created a TrojanPass profile. Valid first-time users will already have an account in TrojanPass but have not gone through the required steps to create a profile. The profile creation process provides our system with alternative verification methods that can be used to send you information required to reset your password.
As a returning user you will have an existing profile and, via TrojanPass, the ability to reset your password using the alternative verification methods that you provided during the profile creation process.
By creating a profile you will have the ability to reset your password on your own. Without a profile you must contact the Helpdesk or the support number for assistance, which may take longer. The TrojanPass system gives you the ability to more quickly resolve password issues.
You must setup your profile even if you already have a Trojan Web Express account and do not have any password issues.
In order to setup a profile go to TrojanPass, select the new user setup link (Go to Setup Tool) and then follow the instructions provided.
You must know your TrojanPass ID, which is the same as the first part of your e-mail address before the '@' symbol. For example, if your e-mail address is email@example.com then your TrojanPass username is yourname.
You can reset your password as often as is needed but only once within the same 24-hour period. If you need to have your password reset again within this amount of time please use one of the support options indicated below.
You will need to know your current password in order to setup a profile. If you do not know your password please refer to the support information provided below. However, once you have setup a profile you will be able to reset your password on your own even if you forget it.